FAQ 2017-05-12T12:54:16+00:00

FREQUENTLY ASKED QUESTIONS

What time is check in/out?

Check in varies depending on what experience you have booked.
For DIY camping check in is MIDDAY and check out is 10:00am.
For hired accommodation check in is 3:00pm and check out is 10:00am
Last check in is 10:00 pm, please bear this in mind when booking.

How much is required to make a reservation?

A deposit of 30% is required to make a reservation.

This deposit is non-refundable!

For reservations made close to your holiday the total fee is payable.

When is the final payment due?

Hired accommodation – Payment of the balance is payable no later than 6 weeks prior to your arrival.
If you book within 6 weeks of your stay the total fee is payable.

DIY camping – Payment of the balance is payable no later than 14 days prior to your arrival.
If you book within 14 days of your stay the total fee is payable

What is your cancellation policy?

Deposits are non-refundable!
Hired accommodation – You can cancel your stay up to 6 weeks prior to your arrival however you will lose your deposit.
No monies are refundable in the event of cancellation after this.
DIY camping – You can cancel your stay up to 14 days prior to your arrival however you will lose your deposit.
In the event of cancellation within 14 days of your stay you lose all monies paid.

What size tent will fit on a pitch?

Our pitches are suitable for all different sized tents. Please see the pitch size break down on each accommodation page.

All tents, cars, campervans and other units must fit on their allocated pitch with a minimum distance to the adjacent pitch.
If your unit does not fit this footprint then please book multiple pitches.

Who is Rosecliston Park best suited for?

We are an adult only campsite great for couples, small groups, surfers and solo travellers aged 18 years and over.

We get a good mix of age groups at all times of the season.

We accept same sex bookings however we do limit the sizes of groups.

Do you take group bookings?

Generally we do not accept bookings for groups larger than 6 people.
If you book individually but meet up as a group on the site you may be asked to leave and no refunds given.
Please phone to discuss with us if your group is larger than 6 people on 01637 830326

Are you a party campsite?

We are an adult only campsite however we are a tranquil site.
Guests should not create noise at a level that disturbs neighbours or other guests.
Our quiet hours are from Midnight – 8:00am.
We appreciate your co-operation.

Can I have a BBQ?

You are welcome to BBQ outside your tent; please place disposable BBQ’s on blocks to raise them off the ground which we can provide & dispose of them into our fireproof bins.
Please ensure all rubbish is put away in the bins provided.

What about campfires?

Sorry no campfires here.
Smoking, candles and open flames are strictly prohibited in the bell tents, pods, Carapod or any accommodation.

Is there WIFI at Rosecliston?

We do not currently have WIFI.
However you are not off the grid completely as we have excellent mobile phone reception.

Are linens / bedding / towels provided or do I need to bring my own?

We do not supply bedding so please bring everything you would normally bring for a camping trip.

Can we rent more than one pod/bell tent?

Yes you can book multiple units to accommodate small groups or you can bring a small pup tent to pitch next to certain units at an extra charge.
Please contact us to discuss this!

Do you allow dogs?

We allow a small number of well-behaved dogs on site. Dogs are not allowed in the glamping units.
Please contact us before booking for more details on 01637 830326 or email info@rosecliston.co.uk
Dogs are charged at £3 per night and the site does not accept certain breeds/crossbreeds. Dogs must be kept on leads and supervised at all times.

Do you allow children?

No sorry we are an adult only campsite ages 18 years and over.

Do you have a storage area?

Yes we have a storage area you can use free of charge to store surfboards, bikes or valuables.
We can also hang wetsuits up to dry.
All items are stored at your own risk & open during office hours.

Where is the nearest supermarket?

We have a small shop on site selling all the basics you need including tea, coffee & snacks.

Morrisons supermarket and petrol station is 1 mile from us.

Do takeaway’s deliver to you?

We have menus in reception for Domino’s pizza, Chinese & Indian restaurants who all deliver to us.

BOOK ONLINE

CALL: 01637 830326